Once an order has been processed, it cannot be canceled or changed. However, once you receive your items, you can return them for a refund by following our return policy.
HOW LONG DOES SHIPPING TAKE?
Our shipping takes 3-7 business days. Pre-orders can take 15-30 days to fulfill and ship.
WHY IS SHIPPING TAKING LONGER THAN USUAL?
Because we ship from various warehouses from different locations, customers can expect a delay in shipping. Additionally, due to COVID-19, there may be additional delays due to the backlog currently within each courier network. If your order happens to take longer than 60 days, please contact us at firstname.lastname@example.org
WHERE IS MY ORDER CONFIRMATION EMAIL?
You will receive an order confirmation email soon after an order is placed. If you do not see an order confirmation order in your inbox, please check your junk/spam folder. If you still cannot locate an order confirmation email, we would be happy to assist if you contact us at email@example.com
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we will send you a shipping confirmation email and tracking number. If you have any issues, please contact us at firstname.lastname@example.org
WHAT HAPPENS IF I RECEIVED AN EMAIL ADVISING ME THAT AN ITEM IN MY ORDER WAS OUT OF STOCK?
We will be happy to refund you of the missing item(s) and complete the rest of your order.
WHERE DO YOU SHIP TO?
We gladly ship to the US and provide free shipping for orders over $75.
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